Customer Forum

Horizon’s Customer Forum

What to expect at The Horizon Customer Forums

The group will meet informally quarterly to discuss a wide range of topics, and we will use feedback to inform decision-making processes to improve facilities, services and experiences at Havant and Waterlooville Leisure Centres.


We are actively recruiting representatives with diverse backgrounds and experiences who feel confident to share their opinions and viewpoints on various discussion themes, both positively and constructively.

The discussion themes may include, but are not limited to:

  • Planned projects relating to expansion/development plans
  • Horizon’s gym, swim and group exercise offering
  • Horizon’s retail and hospitality offering
  • Customer service and customer engagement projects
  • Community outreach and engagement projects
  • Accessibility and inclusivity of our centres/service offerings

What you can expect as a volunteer

While we appreciate our customers lead busy lives outside of Horizon, we would expect participants of the Customer Forum to be able to attend most meetings, with prior notice given if you cannot attend.

There are some considerations you will need to bear in mind, before you start your application, as follows:

  • Volunteers will meet quarterly on a weekday (not weekends).

  • The sessions will last between 1.5hrs – 2 hours.
  • We will always try to arrange face-to-face meetings, though sometimes, we may need to arrange a video call using Microsoft Teams.
  • The sessions will run during the day and the early evening (please state your meeting preferences as part of your application form).
  • Light refreshments will be available.
  • Meetings will alternate between Havant and Waterlooville Leisure Centres, and you will be expected to arrange your own travel (free parking can be arranged at both centres).
  • Participants will meet voluntarily; however, a small gesture will be offered to participants who attend all four forums.

Discussion Points and Follow-Up Actions

Read Here

Application Form

Please click below to complete our application form for your chance to be part of Horizon’s Customer Forums.

Waterlooville Swimming Pool

Waterlooville swimming pool will be closed this weekend, 29th June – 30th June, due to a Swimming Gala.

Apply For a Community Discount Card

Please tick preferred methods of communication