FAQ
Do you have lockers?
We do; they are locked via padlock, You can bring your own, or you can buy one for £4.00 at Havant and Waterlooville and £5.50 at Guildford.
Can I book my friends child, in my name?
You can if the child is in your care at the time, however, if their parent is also in the centre, friends cannot book for them.
Will you call me if my child doesn’t settle?
If we cannot settle their child, we will always inform the parent after 15 to 20 minutes.
How does the swimming change over work?
We can collect your child from the pool at your preferred time, bring them into the créche and get them dried and dressed. We can also change your child into their swim stuff in the creche and pass them into the pool to you as the parent, or we can offer to drop off the child and then pick back up service. We ask parents to ensure they are booking this correctly on the creche bookings to allow ratio numbers to be followed in the créche.
Can I bring snacks in for my child or are they provided?
We do not provide snacks; however, snacks can be brought in—strictly no nut products (including chocolate spread).
What is your ratio with children to adult?
3:1
Can you book more than one child into the créche at the same time?
You can book more than one child but you have to call reception rather booking on the app. Call Waterlooville on 02392 245 900, or call Havant on 02392 476 026.
How do I sign up to the Horizon App?
If you have an Apple device you can download from the App Store. If you have an Android device you can get our App from the Google Play Store. The links are in our website footer.
Within both stores search for ‘Horizon Leisure Centres’ and download (our app is free to download).
To register for our new Online Services:
Go to https://horizonlc.legendonlineservices.co.uk/enterprise/account/login
Click on the “Register button”
Enter your email address, create your password and accept the T&Cs.
You will then receive a “Verify your registration” email. Click on the link in the email.
You will then be taken back to the online services and asked to re-enter the password that you just created.
On the next page, the final step is to confirm your details against your member record in the system. To do this you will need to enter your membership number and one of the following:
- Postcode
- Date of birth
- Phone number
You will then be shown a screen showing your successful registration.
Once the registration is complete, you will then need to log in with your email and password you have just created.
What is your policy regarding class cancellations?
If you cannot attend a pre-booked class or swim session, we ask that you cancel your booking using the Horizon mobile app or by calling us.
It is essential to give us at least two hours’ notice to allow other customers to book and to avoid receiving a strike on your account.
Customers who fail to attend a booked session or cancel within two hours of the session start time will receive a strike on their account. The first and second strikes will remain in place for six weeks. If you accumulate three strikes, you cannot pre-book for seven days.
Please sign in at Reception.
Am I restricted in the number of classes I can book?
No, you will not be restricted in the number of classes or sessions you book. However, it is more vital than ever before that you inform us if you cannot attend a booked session/class (no less than two hours before the session is due to start). This will allow other members to participate if they are on a waiting list.
You will notice there are numbers against each type of activity. The number on the left tells you how many spaces are left, and the number on the right is the capacity.
Example 14/28 Body combat – There are 14 spaces left.
Customers who do not inform us they cannot attend will receive a strike on their membership account.
How do I pre-book classes/sessions ?
To book via the website, click on the ‘Book online’ tab at the top of each web page. (Toning studio is also bookable via this tab).
To book via the Horizon app, there are prominent booking tabs.
Members can pre-book seven days in advance and non-members two days in advance.
Both members and pay-as-you-go users will need a membership ID and PIN to access the booking systems.
Members can obtain these details by emailing info@horizonlc.com.
Please note that your membership ID differs from the number on your membership card.
Any non-members that wish to use our services on a pay-as-you-go basis can register on the tab at the top of each web page or call reception so we may register you and provide you with your login details so you book and pay online.
Do I need to pre-book for swimming?
There is no need to pre-book our public or lane sessions; however we advise to pre-book our family float sessions to avoid any disappointment on the day.
Do I need to pre-book for the toning tables?
It is always advisable to book any sessions in the leisure centre to guarantee your space. However, you can turn up, but you will not be guaranteed a space in the facility you wish to attend.
Members can pre-book seven days in advance and non-members two days in advance.
What is the age of junior membership?
15 years and under.
Do I need to pre-book for Oceans of Play?
It is always advisable to book any sessions in the leisure centre to guarantee your space. However, you can turn up, but you will not be guaranteed a space in the facility you wish to attend.
Members can pre-book seven days in advance and non-members two days in advance.
Do I need to pre-book for toddler groups?
It is always advisable to book any sessions in the leisure centre to guarantee your space. However, you can turn up, but you will not be guaranteed a space in the facility you wish to attend.
Members can pre-book seven days in advance and non-members two days in advance.
Do I need to pre-book for group exercise classes?
It is always advisable to book any sessions in the leisure centre to guarantee your space. However, you can turn up, but you will not be guaranteed a space in the facility you wish to attend.
Members can pre-book seven days in advance and non-members two days in advance.
What measures are being taken to ensure Horizon staff and customers are well versed on any new covid safety measures?
It is essential to Horizon that our staff and customers are kept safe. To this end, we will undertake the following measures for our team.
A complete health and safety audit is undertaken of each of our staff members’ workspace to ensure that within the workplace, they are working safely and have access to cleaning materials to keep their workspace safe.
If a staff member has any signs of covid, they are expected to take a PCR test and stay home until they have had two negative test results before returning to work.
We would expect customers with symptoms to stay away from Horizon until they are safe to avoid endangering any other customers using the centres.
We have sanitisers for customers to use so they can wipe down any equipment they want. If these are not visible, please ask a member of staff.
All equipment is wiped down with sanitiser regularly throughout the day.
What if a family has more than five?
The same fee applies to all families of five or more.
What is the admin fee for and who is charged it?
Every membership is charged an admin fee, including junior memberships. It is non-negotiable. One admin fee is to be charged per membership, i.e., a dual membership will only be charged one fee—no fee to be charged to any current gymnastic/trampolining customers.
Where has swim card gone?
Current swim card members can renew, we will not be selling them to new members, the only option is gym, swim and classes etc.
What is the age of junior membership?
15 years and under.
What is the age of a student membership?
14 years and over with proof of studies.
Who can get corporate membership?
Must be five or more per company, wage slip to prove where they work, they must be an employee of the company only, no spouses.
Who can get a dual membership?
Anyone living at the same address that can show proof, i.e. utility bill, driving licence.
What are the times of off peak?
Use of Facilities Between 10:00 am and 3:00 pm all week.