Supporting Our Community: Updates to Eligibility Checks from 1st April

From 1st April, we’ll be introducing a small change to how we check eligibility for customers accessing our carer and SEND support.

This helps us keep things clear, fair and consistent across our centres, while making sure the support we offer is reaching the people it’s designed for.

What you need to know

For carers

Customers registering as a carer will be asked to provide one of the following:

• A valid Carer ID or Carer’s Card
• A Carer’s Allowance letter

For SEND users

Customers accessing support under SEND will be asked to provide:

• A Gateway Card (available via Hampshire County Council)
• A Disability Living Allowance (DLA) letter

Keeping it simple

We know not everyone carries documents with them at all times.

If you’re able to show proof in centre, our team will simply make a note on your profile to confirm it’s been checked. This means you won’t need to bring it with you on every visit.

What about PIP?

Customers who receive Personal Independence Payment (PIP) are not eligible for community discount cards under the current criteria.

However, support is still available. Our team can guide you through our health referral pathway, helping you access the right activities and support for your needs.

Need help?

If you’re unsure what applies to you or need support with this, just speak to a member of the team in centre. We’re here to help.