Horizon Leisure Centres awarded top marks for best practice by Sport England’s ‘Quest’


October 11th 2021

Local residents in Havant and Waterlooville are benefiting from having top-class leisure facilities on their doorstep.

Horizon’s Havant Leisure Centre and Waterlooville Leisure Centre have been recognised with a ‘best practice’ rating, following a thorough assessment by Sport England’s recommended continuous improvement tool for leisure facilities, Quest.

Established in 1996, Quest is designed to measure how effective organisations are at providing customer service. It defines industry standards and encourages the ongoing development of facilities and services.

Both centres went through a rigorous inspection process to achieve its Quest status, which included mystery visits and a two-day, onsite assessment to evaluate all aspects of its operations, management and customer experience processes.

This accolade not only recognises the consistently high-quality services delivered by employees and the excellent facilities on offer to customers at both centres, it also acknowledges the effort by Horizon Leisure Centres to engage the community and improve individuals’ health and fitness through fun, accessible and affordable activities.

“We are delighted to have been recognised by Quest for both of our centres. This fantastic result is a testament to the hard work and pride that our colleagues show in their work. It has been a real team effort and I would like to thank everyone involved.”

Carl Shear, Horizon’s Head of Operations

“Congratulations to both Havant and Waterlooville Leisure Centres on their recent Quest assessments! It’s great that the hard work of the teams at the centres has been recognised in this way. Local people can feel confident they will be getting a high standard of service when they use the fantastic facilities we have to offer”.

Councillor Gwen Robinson, Cabinet Lead for Communities, Havant Borough Council