Further information about Horizon’s reopening

March 17th 2021

Dear Customer,

Further information about Horizon’s reopening:

Subject to the government’s roadmap for unlocking, we hope to be reopening our gyms, pools, swim school, creche, gymnastics, pre-school bounce and gym tots on 12 April. Further facilities and services will be opening in May and June. We recommend you check out our website and social media for further updates as details can change at short notice.

  • Horizon is in the process of contacting our swim school and under 18s members to notify them that their direct debit collections will recommence on 12th April for a pro-rata amount in lieu of the closure periods from November 20 to April.
  • Harlands, the company responsible for administering our Platinum memberships, will shortly be in touch directly with other members regarding the restarting of this direct debit. Again, this is likely to be around the 12th April and will be a pro-rata amount in lieu of closures since November 2021.
  • Please watch out for these communications via email (also check spam) or in the post.
  • If you need to speak to a member of staff, our phones will be manned from Thursday 01 April from 10am to 3pm – Monday to Friday.
  • Prebooking for our members will be available from Monday 05 April via our website, Horizon App or phone.
  • Please also refer to these useful contacts: General information requests, please email info@horizonlc.com
    • Swim School queries, please email swim.school@horizonlc.com .
    • Membership and Customer Relations queries, please email customerelations@horizonlc.com
    • Harlands (Platinum Membership Administrator) – Telephone: 01444 224790 or email c.service@harlands.co.uk

Whilst we remain closed, please refer to our FAQs via our website. https://horizonlc.com/horizon-havant-waterlooville-gyms/customer-faqs/

As we navigate through this challenging time, we request that you bear with us and appreciate that response times may be longer than normal due to limited staff resources and unprecedented demand.

Please stay safe and we look forward to welcoming you back soon.

Horizon Leisure Centres