FAQs

All sites have main free car parks a short distance from the main entrance.

Swim School members are included in free parking at Havant.

Depending on which site you are swimming at, lessons can be viewed from the café or spectating gallery.

Please note that learner pool lessons cannot be viewed from these areas.

All awards can be purchased at our reception desks.

All bookings can be made via the online joining page on our website.

You can join waiting lists via your home-portal account.

If you need support logging in, please visit reception or contact the Swim School team.

You will need to bring:

• Appropriate swimwear
• A towel
• A padlock for lockers
• Goggles and swim hats are optional.

All swimming aids will be provided by us.

If an attending member is unable to attend a lesson, no refund will be issued.

In cases of prolonged absence due to medical reasons, please contact swim.school@horizonlc.com to request a medical freeze. Please note that medical freezes cannot be applied retrospectively.

No, spectators are only allowed poolside due to medical needs of the attending member. This must be discussed with the Swim School before lessons.

At Guildford, spectators are allowed poolside.

All cancellations must be submitted in writing to swim.school@horizonlc.com

Class sizes vary between 6–12 swimmers per class, depending on the class stage and available pool space.