What is the your policy regarding class and swim session cancellations?

If you are unable to attend a pre-booked class or swim session, we ask that you cancel your booking using the Horizon mobile app or by calling us.

It is important to give us at least 3 hours’ notice to allow other customers to book and to avoid receiving a strike on your account.

Customers who fail to show up to a booked session or cancel within 3 hours of the session start time will receive a strike on their account. The first and second strike will remain in place for 6 weeks. If you accumulate three strikes, you will not be able to pre-book for 7 days.

Please sign in at Reception or by using the self-service kiosk.

Thank you for your co-operation.